FAQ’s

 

Below you'll find a number of questions most frequently asked by our customers. If you have a question which is not listed, please do get in touch with us and we'll do everything we can to help.

 

Do you offer an installation and/or assembly service?

 

Unfortunately, no. We are not a high street store – we manufacture the products which then go straight onto our Lorries and are delivered to your shop.This is how we are able to keep our costs down, not only for us but for you as well. 

Do you only supply contract furniture?

No, we can supply domestic as well as contract beds and furniture. But for domestic items.

Click here for information about contract furniture regulations.

 

Do all of your products adhere to Crib 5 standards?

Unless otherwise stated, yes, all of our products are made specifically for commercial and contract use, and comply with the latest fire safety regulations.

 

Can you supply beds/furniture in custom fabrics and colours?

Absolutely, for some of our larger clients who own hotel chains, they prefer to have their products upholstered in their own company-branded fabric – and that’s not a problem. You can either supply us with your own fabric, or we can source some for you. Simply contact us to let us know about your fabric specifications.

 

Can you custom-make beds/furniture to any size?
Definitely, this is something that most interior designers ask for and it’s something we can do for anyone. Just call the sales line to discuss your specifications and we can give you a quote for the bespoke build. 

 

Do you offer discounts on bulk orders?
Of course, we deal with everyone from the small B&B owner to the large hotel chains who order in their thousands. We are always up for deals if you are buying in bulk, just call one of our sales team and they will be happy to negotiate with you.

 

Have you been in the industry long?
Our staffs have over 27 years’ experience in the furniture industry, and that’s not just sitting at the end of a phone! Some of our sales staff has experience right from working on the factory floor – so you can be sure if good advice service AND prices.  

 

What are your opening hours?
Our phone lines are open weekdays 9:00am – 5:00pm 
you can email us any time general@snoozesleep.co.uk  

 

Do you have a store/showroom?
SnoozeSleep is manufacturer only, and unfortunately we do not have a showroom. However, contact us and we can point you to the right direction of your nearest retailer which has most of our products in the retailer stores. Please contact us for more information.

 

How do I choose the right bed?

The average person spends about a third of their life in bed, so it’s essential you choose the right mattress for your needs. When it comes to selecting your bed the mantra ‘try before you buy’ has never been truer, but it’s surprising how many people don’t actually do this. Wherever possible you should visit  one of our retailers and test out a range of beds to see if you like your mattress firm, medium or even super soft. If you’re sharing the bed with a partner, try them out together – what suits one person won’t necessarily suit another, but finding out what works for both of you is the first step towards a great night’s sleep.

Find out more about how to choose the right bed

I recently stayed in a hotel with Snooze Sleep mattress and found it very comfortable. Are they available for members of the public to buy?

Snooze Sleep beds can be found around the United Kingdom in homes, hotels, cruise ships and many other commercial outlets. Snooze Sleep beds are individually made to order and can be tailored in terms of size, comfort level and appearance to ensure a customised and personalised solution. Whilst the exact beds supplied to a hotel may not be available, all of our main Collections are available through our national network of retailers. Our retailers are expertly trained to help you select the Snooze Sleep bed that provides both you and your partner with the optimum amount of comfort and support. Please visit the ‘retailer partner’s page’ section of our website to locate your nearest Snooze Sleep retailer.

 

I have seen a Snooze Sleep model in a retail store but I can't see the model on your website, is it manufactured by Snooze Sleep?

Snooze Sleep manufactures a number of models which are made exclusively for a particular retailer or group of retailers around the United Kingdom. These models are manufactured in the same time honoured way, by the same master craftsmen and with the same level of care as our main Collections, but represent an exclusive arrangement of Micropocket springs, upholstery or fabrics tailored to a particular retailer’s needs. As long as the product is clearly marked with the Snooze Sleep name.

 

I bought my bed a number of years ago and want to purchase another, but I can't find the model - is it still available?

Snooze Sleep is continually looking at new ways to improve the comfort and support of our beds in order to create the ultimate sleeping experience; as a result we do make changes to our Collections. It is probable that if your mattress is over 5 years old then this exact model will no longer be available, but a similar, comparable bed will be available. Your retailer will be able to guide you through our current Collections and help you find the best bed from our current range which is best suited to your comfort and support needs.

 

Can I purchase a new mattress to use on an existing divan base?

The Sleep Council recommends you buy a divan base and mattress together because the two are designed and manufactured to complement one another in terms of support. Do not use a new mattress with an old divan base or an old bedstead, which incorporate a sprung-system (either metal springs or sprung slats) – an imperfect base, with a worn and tired sprung-system, will provided a reduced level of support and could result in premature wear and invalidate the guarantee.

When should you change your mattress?

Whilst The Sleep Council recommends that a bed is changed every 5 years a quality bed should last for 10 years. A Snooze Sleep Micropocket mattress comes with a 10 year guarantee. However it is important that your bed & mattress is judged on how comfortable and supportive it is for both you and your partner and not on its age. Regular mattress replacement every 5 years will also reduce the build up of asthma-triggering dust mites which love mattresses because we each lose around 285ml of fluid each night and shed 454 grams of dead skin cell each year. Pillows need to be replaced more often!

Is it true that the bigger the bed the better?

Yes, The Sleep Council recommends that you buy the biggest bed that will fit into your bedroom. Disturbance by your partner is one of the most common complaints for not being able to sleep well. Real luxury and great sleep normally start off with a big bed.

I am a retailer, who has sold a mattress to my customer. Do i have to register the warranty on Snooze Sleep website?

We recommend that customer them self's register they warranty of the mattress. But by all mean you can help them fill out the details

I am a retailer and would like to open an account with Snooze Sleep?

You will have to register for a account with us by filling in Registration Foam, we normally review this and if all the details are correct and you are a retailer or trader we will process this within 2 - 3 working days.

I am a retailer, I cant log in to my account and having problems ordering from the online portal?

Contact your sales manager who will be your main point of contact who will look after and look over your account. or you can email us on general@snoozesleep.co.uk any time.

 

 

FAQs

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